Refund policy

Returns & Refunds

 

Your right to cancel (online orders). Under the Electronic Communications and Transactions Act, you may cancel a standard online order within 7 days of delivery for any reason, except where the goods were made, cut, or finished to your specifications. You bear the cost of returning the goods in original condition; we refund the price paid, less the original delivery cost, once the piece is returned and inspected.

 

What cannot be returned. Because each piece is cut and finished to order from natural stone, the following are final sale and not eligible for change-of-mind return: Edition pieces (one-of-one releases); custom sizes, custom finishes, and special-specification orders; and pieces that have been installed, modified, sealed, or altered after delivery.

 

Defective or damaged goods. Nothing in this policy limits your rights under the Consumer Protection Act. If a piece is genuinely defective (not natural variation, which is covered in our Shipping policy), report it within 48 hours of delivery with photographs to hello@plnth.co.za. Confirmed defects are resolved by repair, replacement, or refund at our election.

 

Natural variation. Colour, veining, tone, and texture variation in natural stone is expected and is not grounds for return. The image on the website is not the exact PLNTH you will receive. The images are renders of the slabs that we cut from and we build the PLNTH's as close as possible to the image. Stone is not easy to photograph and there may be a slight colour shade variaton. 

 

How to start a return. Email hello@plnth.co.za with your order number and reason. Approved returns must be packed to protect the stone; collection of heavy pieces is arranged by us and charged to you. Refunds are processed to the original payment method within 14 days of inspection.