Shipping & Delivery

All PLNTH pieces are delivered in-house by our own team — never third-party couriers. Each plinth is hand-handled, transported, and placed by people who understand the weight, value, and fragility of natural stone.

Delivery rates

Johannesburg: R750
Cape Town, Durban & other major South African cities: R990

Uncrate & installation (optional)

White-glove service — we unpack, position, and place your piece, then remove all packaging. Add R750 at checkout:

Johannesburg — delivery + uncrate & installation: R1 500
Major cities — delivery + uncrate & installation: R1 740

Select your preferred option at checkout.

Lead times

Series 01 pieces dispatch within 14–21 business days of order confirmation. Edition pieces marked “ready for dispatch” ship sooner. Lead times are good-faith estimates, not guarantees. Stone is a natural material cut to order; timelines may extend due to material selection, finishing, weather, or factors beyond our control. We confirm a delivery window once your piece is ready and are not liable for losses arising from delivery delays.

Delivery access — your responsibility

Plinths weigh approximately 60–124 kg. Before delivery you must ensure safe, legal vehicle access and parking; a clear, unobstructed path to the placement point; and disclosure of stairs, lifts, narrow doorways, or restricted access at the time of ordering. Our standard service places your piece at ground-floor or step-free locations. Deliveries involving stairs, upper floors, cranes, or special equipment may incur additional charges quoted in advance. If access is not as described and delivery cannot be safely completed, a re-delivery fee applies.

Risk, inspection & damage claims

Risk in the goods passes to you on delivery. Inspect your piece on delivery. Any visible damage or shortage must be noted on the delivery acknowledgement and reported to us within 48 hours of delivery, with clear photographs, to hello@plnth.co.za. Claims for transit damage made after 48 hours, or for pieces moved, installed, or altered after delivery, cannot be accepted. Where a valid transit-damage claim is confirmed, our liability is limited, at our election, to repair, replacement, or refund of the affected piece. We are not liable for indirect or consequential loss.

Natural stone — not a defect

Marble, granite, travertine, and onyx are natural materials. Variation in colour, tone, veining, mineral movement, surface texture, and minor inclusions is inherent and is not a defect. Pieces may differ from photographs. Edition pieces are one-of-one.

Failed delivery & storage

If you are unavailable at the agreed window or delivery cannot proceed for reasons within your control, re-delivery is charged at the applicable rate. Pieces not collected or accepted within 30 days of being ready may incur reasonable storage fees.

Service area

We currently deliver to major cities across South Africa. Addresses outside serviced regions: contact hello@plnth.co.za or WhatsApp 081 489 3270 for a custom quote. We do not currently ship internationally; trade enquiries welcome at hello@plnth.co.za.