Shipping & Delivery
PLNTH pieces are substantial natural-stone objects. Completed pieces are quality checked, protected and professionally crated before dispatch. We use specialist courier or freight services appropriate to the weight, destination and delivery requirement.
South African delivery
Delivery is available throughout South Africa. Where a suitable rate is configured, available shipping options are shown at checkout. Remote areas, unusual access, multi-piece orders or deliveries requiring special handling may require a separate quotation before dispatch.
Courier or freight delivery does not automatically include carrying the piece through a property, uncrating, upper-floor placement or installation. If you require placement or installation assistance, contact us before dispatch and we will confirm what can be arranged and quote it separately.
Production & dispatch
Series 01 and Edition pieces are primarily made to order. Standard production is approximately 14–21 business days from order confirmation before dispatch. Bespoke commissions generally require 6–12 weeks. Lead times are good-faith estimates and can vary with material selection, finishing, production requirements or other factors outside our control.
We keep customers informed as an order progresses through production, finishing, quality control, crating and dispatch. Tracking or delivery information is supplied when available from the appointed courier or freight provider.
Access & placement
PLNTH pieces are heavy. Before dispatch, please tell us about any stairs, lifts, narrow doors, restricted parking or loading access, upper floors, sensitive flooring or other conditions that could affect delivery or placement. If specialist equipment, additional labour or a separate placement service is required, it will be discussed and quoted in advance where possible.
Risk, inspection & transit damage
Risk in the goods passes on delivery, subject always to rights that cannot lawfully be excluded. Please inspect the crate and piece as soon as reasonably possible after delivery. Visible transit damage should be reported within 48 hours with clear photographs and the delivery reference so we can pursue the courier or freight claim promptly. This notification request does not limit statutory rights relating to latent defects or product quality.
Natural stone
Marble, granite, travertine, onyx and other natural stones vary in colour, tone, veining, mineral movement, surface texture and inclusions. These geological characteristics are inherent to natural stone and, by themselves, are not defects. Product photography and renders are representative and the delivered piece will have its own material character.
Failed delivery & storage
If a delivery cannot proceed because the agreed delivery information or access conditions are materially inaccurate, or no authorised person is available where required, additional courier, freight, storage or re-delivery charges may apply. Any such charges will be based on the actual service required.
International delivery
International orders are available by quotation. Freight, crating, destination requirements and any agreed insurance are confirmed for each shipment. See our International Quote page or email hello@plnth.co.za.
Ownership
Ownership of goods passes once payment has been received in full.