Returns & Refunds
Your right to cancel (online orders)
Under the Electronic Communications and Transactions Act, you may cancel a standard online order within 7 days of delivery for any reason, except where the goods were made, cut, or finished to your specifications. You bear the cost of returning the goods in original condition; we refund the price paid, less the original delivery cost, once the piece is returned and inspected.
What cannot be returned
Because each piece is cut and finished to order from natural stone, the following are final sale and not eligible for change-of-mind return:
- Edition pieces (one-of-one releases)
- Custom sizes, custom finishes, and special-specification orders
- Pieces that have been installed, modified, sealed, or altered after delivery
Defective or damaged goods
Nothing in this policy limits your rights under the Consumer Protection Act. If a piece is genuinely defective (not natural variation — see our Shipping policy), report it within 48 hours of delivery with photographs to hello@plnth.co.za. Confirmed defects are resolved by repair, replacement, or refund at our election.
Natural variation
Colour, veining, tone, and texture variation in natural stone is expected and is not grounds for return.
How to start a return
Email hello@plnth.co.za with your order number and reason. Approved returns must be packed to protect the stone; collection of heavy pieces is arranged by us and charged to you. Refunds are processed to the original payment method within 14 days of inspection.